Friday, January 27, 2012

CRU Computer Rental Case Solutions



Solution 1



TABLE 1: CRU FLOWS
Customer
Receiving
Status 24
Status 40
Stored Orders
Orders at Suppliers
Status 41
Status 42
Status 20
Throughput(Units/Week)
1000
1000
1000*.70
=700
1000*.30+ .15*700= 405
405
405
405
405
1000
Inventory(Units)
8000= 8*1000
500
1500
1000
500
405= 405*1
500+405 = 905
500
2000=
2*1000
Flow Time(Weeks)
8
0.5= 500/1000
2.14= 1500/700
2.46=
1000/405
1.23= 500/405
1
2.23
1.23= 500/405
2

Note:
·         Numbers in Black are given
·         Numbers in red are calculated by using formula   Av. flow time = Inventory/Throughput
·         Numbers in Green shows a constant flow in units after status 40 to status 42

Solution 2
Utilization = No. of units on rent / No. of units owned by CRU = Inventory on rent/ Total inventory
No. of units on rent = No. of units rented per week* No of weeks = 1000*8 = 8000
Total Inventory = Sum of no. of inventory units in the following buffers: =SUM(Customer, Receiving, Status 24, Status 40, Status 41 , Status 42 , Status 20) = 14405
Therefore, Utilization = 8000/14405 = .55 or 55 %

Solution 3
Av. time spent by a unit in each buffer can be found in 3rd row of Table 1 and is calculated by using the following formula:
Av. flow time = Inventory/Throughput
BUFFER
Inventory
Throughput
Av. Time (WEEKS)
Customer
8000
1000
8000/1000= 8
Receiving
500
1000
500/1000= .5
Status 24
1500
700
1500/700= 2.14
Status 40
1000
405
1000/405= 2.46
Stored Orders
500
405
500/405= 1.23
Orders at Suppliers
405
405
405/405= 1
Status 41
905
405
905/405= 2.23
Status 42
500
405
500/405= 1.23
Status 20
2000
1000
2000/1000= 2

Solution 4
Profit = Revenue- variable Cost – Depreciation
Revenue = No. of units * Av. revenue per unit = 8000*30 = 240000
Variable cost = Shipping and Return cost + Av. Material cost when repairing (Status 40) + Av material cost per unit to convert it from Status 24 to Status 20
Shipping and return Cost = 2 *25 *1000= 50000
Av. Material Cost when repairing = No of units for tech test (Status 40)*Av unit cost when repairing
 = 405*150= 60750
Av material cost per unit to convert it from status 24 to status 20 = 4*700*.85= $ 2380
Total variable cost = 50000+60750+2380= $ 113130
St. Line depreciation per week = Total no. of units * price per unit / total no. of weeks
= 14405*1000/156= 92340
Therefore, Profit= 240000- 113130- 92340= $ 34,530
Contribution margin = Rev – variable cost = 24000-113130= 126870
Comparing to Depreciation the Contribution margin is more. CM > DM

Solution 5 
To solve this problem we can compare the profits generated after company had launched sales drive to the profit generated if the company didn’t opt to use sales drive. Therefore, there will be two cases: Case 1:  Demand increases to 1400 units per week and time flow is same (with Sales Drive)
TABLE 2
Customer
Receiving
Status 24
Status 40
Stored Orders
Orders at Suppliers
Status 41
Status 42
Status 20
Throughput(Units/Week)
1400
1400
980
1400*.30+ .15*980= 567
567
567
567
567
1400
Inventory(Units)
8000
1400*.5
=700
980*2.14
=2097
567*2.46
=1400
567*1.23
=697
567*1
=567
567*2.23
=1264
567*1.23
=697
1400*2
=2800
Flow Time(Weeks)
8000/1400
= 5.71
0.5
2.14
2.46
1.23
1
2.23
1.23
2

It is given those 600 units out of 1400 were rented for 8 weeks and remaining 800 units for 4 weeks.
Revenue = 600*8*30 + 800* 4* 35 = 256000
Variable cost = 2*25*1400 + 4*980*.85 + 150*567= 158382
St. Line Dep. = 16958*1000/156= 108705
Profit = 256000-158382-108705= $-11087 (LOSS)

Case 2: Demand is 600 units per week and flow time is same (without sales drive)
TABLE 3
Customer
Receiving
Status 24
Status 40
Stored Orders
Orders at Suppliers
Status 41
Status 42
Status 20
Throughput(Units/Week)
600
600
600*.70
=420
600*.30+420*.15
=243
243
243
243
243
600
Inventory(Units)
600*8
=4800
600*.5
=300
420*2.14
=898
243*2.46
=597
243*1.23
=298
243*1
=243
243*2.23
=541
243*1.23
=298
600*2
=1200
Flow Time(Weeks)
8
0.5
2.14
2.46
1.23
1
2.23
1.23
2

Revenue = 600*8*30= 144000
Variable cost = 2*25*600 + 4*420*.85+ 150*243 = 67878
St. Line Depreciation= 8634*1000/156= 55346
Profit = 144000-67878-55346= $ 20782 (GAIN)
Above results shows that the sales drive was not very effective.
Suggested Plan? (Capturing market for longer period)



Solution 6
In order to solve this problem we will first find computers rented per week.
Computers rented per week:
Option A: .6*1500+.3*1000+.1*600= 900+300+60= 1260
Option B: .4*1500+.4*1000+.2*600= 600+400+120= 1120
Option C: .2*1500+.5*1000+.25*600= 300+500+150= 950

CASE 1           Inventory size is same
CASE 1
Buffer Sizes are same
OPTION A
Customer
Receiving
Status 24
Status 40
Stored Orders
Orders at Suppliers
Status 41
Status 42
Status 20
Throughput(Units/Week)
1260
1260
882
510
510
510
510
510
1260
Inventory(Units)
8000
500
1500
1000
500
405
905
500
2520
Flow Time(Weeks)
6.35
0.4
1.7
1.96
0.98
0.79
1.77
0.98
2
OPTION B
Customer
Receiving
Status 24
Status 40
Stored Orders
Orders at Suppliers
Status 41
Status 42
Status 20
Throughput(Units/Week)
1120
1120
784
454
454
454
454
454
1120
Inventory(Units)
8000
500
1500
1000
500
405
905
500
2240
Flow Time(Weeks)
7.14
0.45
1.91
2.2
1.1
0.89
2
1.1
2
OPTION C
Customer
Receiving
Status 24
Status 40
Stored Orders
Orders at Suppliers
Status 41
Status 42
Status 20
Throughput(Units/Week)
950
950
665
385
385
385
385
385
950
Inventory(Units)
8000
500
1500
1000
500
405
905
500
1900
Flow Time(Weeks)
8.42
0.53
2.26
2.6
1.3
1.05
2.35
1.3
2

Total number of inventory units:
Option A: 8000+500+1500+1000+905+500+2520=14925
Option B: 8000+500+1500+1000+905+500+2240=14645
Option C: 8000+500+1500+1000+905+500+1900=14305
To meet the requirements, the company will have to buy extra 520 units and 240 units for option A and option B respectively and sell 100 units for option C.
Note: If a unit is sold after 1 year, its book value will be 1000- (1000/36)*12 = 666.667. Therefore, selling a unit after 1 year will give us $ 666.667
Table below compares the profits for all the options:
Case  1
Revenue
Variable cost
St. line  Dep.
Profit
Changed Revenue after Buy/sell of computer
Changed profit= Changed rev-var. cost-dep.
Option A
(900*40+300*30
+60*25)*52wk
=2418000
141998.8
95673.07692
2180328
2418000-1000*520
=1898000
1660328
Option B
(600*40+400*30
+120*25)*52
=2028000
126765.6
93878.20513
1807356
202800-1000*240
=1788000
1567356
Option C
(300*40+500*30
+150*25)*52
=1599000
107511
91698.71795
1399790
1599000+666.66*100
=1665660
1466450

Therefore, Option A is the best keeping inventory constant.

CASE 2          Flow time is same
CASE 2
Time spent in all buffers is the same as it was in last year
OPTION A
Customer
Receiving
Status 24
Status 40
Stored Orders
Orders at Suppliers
Status 41
Status 42
Status 20
Throughput(Units/Week)
1260
1260
882
510
510
510
510
510
1260
Inventory(Units)
10080
630
1887
1260
627
510
1137
627
2520
Flow Time(Weeks)
8
0.5
2.14
2.47
1.23
1
2.23
1.23
2
OPTION B
Customer
Receiving
Status 24
Status 40
Stored Orders
Orders at Suppliers
Status 41
Status 42
Status 20
Throughput(Units/Week)
1120
1120
784
454
454
454
454
454
1120
Inventory(Units)
8960
560
1677
1120
557
453
1011
557
2240
Flow Time(Weeks)
8
0.5
2.14
2.47
1.23
1
2.23
1.23
2
OPTION C
Customer
Receiving
Status 24
Status 40
Stored Orders
Orders at Suppliers
Status 41
Status 42
Status 20
Throughput(Units/Week)
950
950
665
385
385
385
385
385
950
Inventory(Units)
7600
475
1423
950
473
385
857
473
1900
Flow Time(Weeks)
8
0.5
2.14
2.47
1.23
1
2.23
1.23
2

Total number of units:
Option A: 10080+630+1887+1260+1137+627+2520= 18141
Option B: 8960+560+1677+1120+1011+557+2240= 16125
Option C: 7600+475+1423+950+857+473+1900= 13678
To meet the requirements, the company will have to buy extra 3738 units and 1732 units for option A and option B respectively and sell 725 units for option C.
Table below compares the profit for all the options:

Case  1
Revenue
Variable cost
St. line  Dep.
Profit
Changed Revenue after Buy/sell of computer
Changed profit
Option A
(900*40+300*30
+60*25)*52
=2418000
141998.8
116288.4615
2159713
2418000- 3738*1000
= -1320000
-1578287
Option B
(600*40+400*30
+120*25)*52
=2028000
126765.6
103365.3846
1797869
2028000-1732*1000
=296000
65869.02
Option C
(300*40+500*30
+150*25)*52
=1599000
107511
87679.48718
1403810
1599000+725*666.66
=2082285
1887095

Therefore, Option C is the best keeping flow time constant.

9 comments:

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  4. I had a doubt on this;
    For solution 6: Why do we consider Profits for the entire year and not one turn as we did in solution 5? And also, Why are we not considering the variable costs and standard depreciation for the entire year? Maybe I am too confused with the numbers, so any explanation would be great!
    Thank you!:)

    ReplyDelete
  5. Nice blog. its very interesting and informative. Thank you for your sharing such a nice post.
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  6. computer rental rates differ from company to company and region to region. Despite that, the margin of fluctuation is very small, keeping in mind the severe competition that exists in the computer rental market.

    ReplyDelete
  7. CRU Computer Rental faced challenges with inefficiency and customer dissatisfaction. To overcome these issues, they implemented three solutions. Firstly, they upgraded their inventory management system to streamline operations. Secondly, they introduced a customer feedback mechanism to address concerns promptly. Lastly, they focused on staff training to enhance technical support. These initiatives transformed CRU, ensuring smoother operations and improved customer experience.
    Miami Audio Visual Rentals

    ReplyDelete
  8. CRU Computer Rental encountered obstacles concerning inefficiency and customer dissatisfaction. However, they successfully tackled these problems by implementing three effective solutions. Firstly, they upgraded their inventory management system to optimize operations. Secondly, they introduced a customer feedback mechanism to promptly address concerns. Lastly, they prioritized staff training to enhance technical support. These initiatives revolutionized CRU, leading to streamlined operations and an enhanced customer experience.
    Indianapolis Audio Visual Rentals

    ReplyDelete